viking river cruises cancelled 2022

The photo is from my first premium, international award flight in 2012. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. 488 total complaints in the last 3 years. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. "Given recent developments and the developing conflict in Ukraine,. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. There are no uniform river flows and water levels are unpredictable. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. 140 complaints closed in the last 12 months. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Due to Covid pandemic our cruise got cancelled. NEW! Obviously a 2 week notice was impossible in our situation. Plus Ups are excluded. We use dedicated people and clever technology to safeguard our platform. Their ad is wonderful but after all is said and done it is all crap. Disassembling the shades on the sun deck. The vaccinations mean nothing anyway. We will not cancel any cruises, said Shreiner. Special Cruise Savings | Viking Ocean Cruises My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. After 5 Viking We have had to cancel our river cruise because of their ludicrous covid policy. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. A place on the excursion I tried to book. River cruise cancellation fears loom as Rhine threatens closure It's also a classic cruise itinerary. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Applies primarily to to bookings with the following content. River boats are unique because they can float in just five to six feet of water. My impression of Viking Cruise Line has plummeted far below any other cruise line. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Refund on premium air payments that we did not receive in premiumservice. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Customers should not be treated this way. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. Companies can ask for reviews via automatic invitations. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Expected weather conditions during the cruise. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. This was really I won't be booking any future cruise with them. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Compare the cost in points or miles to cash, and see which option is best. by Steve CaseLast updated September 6, 2022. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Please view our privacy policy for details about the information we share with our partners. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. We are unable to meet their requirements and therefore want our funds returned to us. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. . I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. The confirmation email said cancellation for any reason loss of deposit. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. "But its clear that river cruising is not going away anytime soon.". Global warming is indeed having an effect on European rivers. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. It is obvious to the casual observer that VRC is not in financial distress as they have added ships to their fleet and the CEO is listed a a billionaire. The Po River flows 400 miles across the top of Italy from the Alps to the Adriatic Sea. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. 2022. The dream vacation I have waited for 8 years has gone down the drain. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. We booked a river cruise (Danube) for March 2022. In the same cabin. Vikings inability to resolve an issue with their on line booking. ***. Do your homework and always make informed decisions. How could we?? It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. Princess Cruises | Travel Requirements & Safety Protocols. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. we went to our connecting American Airlines flight with our Boarding We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. Viking Mississippi cancels Oct. 15 cruise due to low river levels We rebooked the trip for 10/12-10/23/22. This also had the water turned off and was unable to flush. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. #VikingVictims. Claire and Stanley Keyles planned a dream vacation for June 2020. Sheila Davies is a retired gas industry professional based in Northumberland, England. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. airfare $2198 If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. However, the same problems do not affect river cruise ships. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. Check here before booking an award fare. 1. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Posted May 4, 2021. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. This site does not include all card companies or credit card offers available in the marketplace. Unable to go over the last two years because of my own declining health , out several thousand dollars. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Premium Air. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Any help to resolve this matter will be greatly appreciated. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. As a result, river levels are falling to critical levels. The even occurred in February of 2023. Yazmin Hope and Libby Gallagher Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . Cruise restart dates: when do cruise lines start again? That's our policy. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. This made it impossible to catch the next flight from ***** to buenos Aries. Anybody got any idea what do I do? Maximum capacities of 164 passengers and 47 crew. Viking River Cruises has left an official reply on this complaint. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Scenic. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Seldom travelers may not get enough value to warrant the cost. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Viking's move follows announcements from other cruise operators saying they are . We did not see ANY of Spain.

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