bt openreach engineer working hours

The phone stopped working, and our broadband was down for about three hours but then came. Send us your details and we'll be in touch as soon as we can. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. The fault isnt due to fair wear and tear. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. More strikes are planned in the coming weeks in the rail dispute. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Engineers from Openreach managed to cut our telephone line while they were working on our road. on These cookies track visitors across websites and collect information to provide customized ads. First, Openreach will send an engineer to assess how much work is needed. Openreach is the UK's digital network business. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. 2023 BBC. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. All depends when your manager wants you I guess. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. . My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. If the work is not complex, they'll carry out all the external work required. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. bt openreach working up a pole today. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. 13h06, I just wanted to provide to the mods and@NeilO. These cookies ensure basic functionalities and security features of the website, anonymously. The cookie is used to store the user consent for the cookies in the category "Performance". BT won't send no one out because @SkyHelpTeam are my provider. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Asked 22 May 2022 Myself and my team cover the whole of the UK. Super helpful and knowledgeableman. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! I have sent a pm with my information and description of the situation. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Log intoorder trackerusing your BT ID or order reference and postcode. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Contact BT. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. If the engineer is already working on the fault, then you won't be able to change the appointment. Well send you a text with your engineers name and mobile number. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & I also get time for classroom learning which hopefully . . Our broadband then stopped working completely. Not really a good service from BT. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . New grading structure. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Amount of compensation. 13h08. How to report a BT line fault or broadband fault. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Anna Tims is away. . Call us on0800 800 150to discuss your installation. So, here's where it all started working as a Phone Engineer. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? This cookie is set by GDPR Cookie Consent plugin. But it changed its tune when the Observer got involved. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Garry Your contracted to 37.5 hours a week for work which your are field based. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Engineers from Openreach cut the telephone line while working in the street. Youll be sent a new hub, so keep it somewhere handy. BT Openreach was established in 2006 . Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Answered View answer in the context of this discussion Report post Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Just click on. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If the work is not complex, theyll carry out all the external work required. Ex open reach engineer here, up until 5ish years ago. The installation takes around three hours and the Openreach engineer will need access to your property. Again, no one turned up. Register (or login) on our website and you will not see this ad. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. You can view these money saving ideas by clicking HERE. If the work is complex, Openreach will take longer to do all the external work. Job Responsibilities: Undertake poling when required Work on There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Complex Engineering Reception and Triage. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Can Nigeria's election result be overturned? A specific time cannot be given and access must be available for the entire slot. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. 2. Very rarely. All in a day's work | 17 comments on LinkedIn If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. 10 reasons to work for BT Openreach. This cookie is set by GDPR Cookie Consent plugin. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Your working hours Our engineers work 37.5 hours a week. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". sector, For global I saw one at a cabinet last Sunday afternoon. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. If a charge is likely, well let you know. My dad said we needed the one downstairs which he had already disconnected. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Engineers from Openreach managed to cut our telephone line while they were working on our road. We have a range of ways to get in touch for new and existing customers. However, you may visit "Cookie Settings" to provide a controlled consent. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. . Thing is there is a lot of stuff under footways so you can't go mad. Hey,@zoni23welcome back to the community. Darlington, United Kingdom. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. the home, For If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 The Communication Workers Union (CWU),. Answered 26 October 2019 You will work long hours and not get paid for them . My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Ask questions and share tips with other people 24 hours a day. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Sustainability, Northern Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. You might not need a visit, just the right advice and help to identify the problem! You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. This website uses cookies to improve your experience while you navigate through the website. Civil's don't have to give the hrs travel time as you have to start at a yard. This is a very common mistake made worse by the press. 10. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. 01-04-2021 I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. But opting out of some of these cookies may affect your browsing experience. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. I think Openreach work 7 days a week, and on bank holidays. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. What are the time slots for Openreach engineer appointments? I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Openreach did not have anything to add to the BT statement. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Overtime is usually available so the minimum . Openreach aims to connect 20. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Please only call if you have a letter from the government saying you are high-risk. Your salary How long is the appointment? In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Micky37 It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. "These are the same workers who kept the country connected during the pandemic. This field is for validation purposes and should be left unchanged. @bt_uk. The ISP said it can take up to 72 hours. An engineer visit is requested, and no fault is found. Its a good idea to make sure youve got the relevant property insurance to cover such instances.

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